SHIPPING + PRODUCTION TIMES
Handmade takes time - each piece of jewelry you order from Christina Kober Designs is made by hand just for you. Please add the following timelines to your shipping for an estimate of when you'll receive your piece.
current production times
Non-personalized pieces** ---------------------- 3 - 5 business days*
Personalized pieces** ------------------------------ 7 - 10 business days*
Personalized pieces with rush production** --- 1 - 2 business days*
Made to order pieces --------------------- 2 - 3 weeks*
* approximate business days before your order will ship (does not include transit times)
** please allow up to 5 additional business days for solid gold and birthstone pieces
All items are shipped via insured USPS mail. You will receive an email when your order ships with tracking information (please read below, for more details on international shipping).
Every effort will be made to accommodate rush orders. Please contact us to discuss your timing needs.
Sometimes processing times may take longer depending on our ability to meet the order volume. We do our very best to keep up with our stock, but due to demand, items occasionally may be purchased while materials are on backorder and will be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
First class mail ---------------------- 3 - 5 business days*
Priority mail ------------------------- 2 - 4 business days*
Priority Express mail --------------- 1 - 2 business days*
*all transit times are approximate and not guaranteed by USPS
Please contact us if another delivery method is preferred, such as FedEx or UPS. We are happy to provide you with pricing options for the method that works best for you.
Yes, we ship worldwide!
You may select either USPS First Class International with insurance or USPS Priority Express International with insurance & tracking.
First Class International mail** ----------- 3 - 4 weeks days*
Priority Express International Mail ------------ 10 - 14 business days*
*all transit times are approximate and not guaranteed by USPS. Customs may cause unforeseen delays in transit.
** First Class International includes tracking to the border of the US; however, once the package leaves the US, the tracking will not be updated.
Kindly be aware of any customs restrictions to your country. Any and all customs fees, duties, and taxes incurred on the package's journey will be the sole responsibility of the buyer. All packages will be shipped with a customs form declaring the full value of the merchandise, that the item(s) is made in the USA, and declared as Merchandise (even if your order is a gift).
PLEASE NOTE: Once a package has left the U.S., no further tracking information will be posted via the customs number when shipping via USPS First Class mail. We cannot guarantee delivery by any certain date, as packages can (and sometimes do) take an indecipherable amount of time to be cleared by customs. We cannot take action on "missing" items until at least 45 days have passed.
Please contact us if you would like a quote for a faster shipping method or Registered Mail with international tracking information. We will be happy to check into available options, specific to your needs.
All orders are shipped using a 3rd party insurance carrier.
If you have not received your package we recommend first contacting your local post office with your tracking number. Unfortunately, we cannot be responsible for lost or damaged items before 45 days after the item has shipped. Please contact us if something has gone awry, so that we may work with the third party insurance to resolve the issue.